| LOG-FURNITURE.COM is a division of Motherlode Outfitters. We take great pride in treating all of our visitors and customers with the highest respect. Our company is based in California and our furniture ships direct from manufacturers throughout the United States and Canada. Because our furniture is shipped direct from the mfg., you can be assured of great savings.
Please see below for information regarding store policies and contacting customer service. Orders placed online and by phone constitute your understanding and acceptance of the terms listed below. Returns * Arranging for Return or Replacement Return Policy Damaged Merchandise
Incorrect Product or Style Delivered – full refund
Returns for Reasons Other than Damage, Defect or Error The procurement process begins as soon as your order is placed. In many cases, your furniture or accessory is being constructed specifically for you. Once the purchase order has been sent to the manufacturer, log-furniture.com is financially obligated to purchase the products ordered. Generally, we are not able to accept cancellations or returns for reasons of buyers remorse. However, if you decide you would like to return an item you may inquire about fees by contacting our Customer Service Department within seven (7) days of the delivery of your order as indicated on the shipping company’s proof of delivery. Please note that we are unable to accept returns without prior approval, and that we will refuse delivery of unauthorized merchandise returns. Please see Arranging for Return or Replacement for more information. Furniture and accessories are returnable for store credit, exchange, or refund with up to a 35% restocking fee if approved for return within seven (7) days of order delivery. You will also be responsible for freight and packaging charges both to and from your location for returns not as a result of our error. Please see Arranging for Return or Replacement for more information. If you decide to order a replacement of equal or greater value for the product(s) you are returning, Log-Furniture.com may at it’s sole discretion waive the restocking fee, but you will in all cases remain responsible for all shipping charges. The following items are not returnable or refundable: all custom or special order furniture; all shipping charges. Refunds for authorized returns will be issued (less the restocking fee and shipping charges) within approx. 72 hours of Log-Furniture.com’s receipt of the merchandise in its original resellable condition. Please see Credit Card Refunds for more information. Arranging for Return or Replacement
Orders Delivered via UPS or Curbside Motor Freight Delivery Once the return has been authorized, Customer Service will inform you of the procedures that will enable your order to be returned. All items must be returned in original packaging. For orders delivered via Log-Furniture.com Motor Freight Delivery, Customer Service will work with you to find a convenient time to schedule a return merchandise pick-up. You must keep all of the original packaging materials. You are responsible for re-packing the items safely in their original packaging for return. Returns are NOT accepted without original packaging. If you are returning furniture that requires assembly, please do not assemble the furniture unless you are able to safely disassemble it for packaging into its original shipping containers for return to us. In addition to the original packaging, please be careful to include all of the accompanying manufacturer literature, instructions, hardware, and other materials with the return shipment. Any alterations made to the product after delivery including sanding, staining or customization of the item in any way will be grounds for refusal of your return for refund or credit. Please note that in cases where returns are not due to our error, you will be responsible for the cost of re-packaging, return shipping and other charges associated with returning your order to Log-Furniture.com. Please see our Return Policy for more information. All products sold by Log-furniture.com are purchased with a full manufacturer’s warranty. These warranties vary in length and conditions by manufacturer. All our suppliers have been chosen for their proven record of customer satisfaction. Specifics on getting warranty service will depend on the item, nature of problem, manufacturer and your location. Keep in mind that warranties do not cover labor or transportation beyond one year; even a lifetime warranty covers replacement parts only. Although Log-Furniture.com cannot guarantee our customers pleasure in their selection, we warrant that all merchandise will be shipped in a manner meeting standards set by the manufacturer. The manufacturer's warranty begins at the time merchandise is delivered. Except for this, there are no other warranties expressed or implied, including but not limited to, implied warranties of merchantability, fitness for particular purpose, product availability, manufacturer order approval, order fulfillment time, etc., and all such warranties are specifically disclaimed. Log-Furniture.com furniture shall not be responsible for any indirect, special, or consequential damages related to warranty of product or delivery timing other than as specifically set forth herein. Please call us at during normal business hours if you have any further questions and we will be glad to help you. Pricing/Billing * Pricing and Typographical Errors For your convenience, Log-Furniture.com accepts major credit cards including MasterCard, Visa, and American Express. Personal checks, Money Orders and Cashiers Checks are also accepted. Payment may be made to: Motherlode Outfitters and mailed to:
Your order will not be processed until we have received your payment. Personal checks may be held for clearance of funds. Pricing and Typographical Errors In the event that a product on our site, or in our store, is listed at an incorrect price or with incorrect product information due to typographical error or an error in pricing or product information supplied by our vendors, Log-Furniture.com reserves the right to refuse or cancel any orders placed for such product. Further, Log-Furniture.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase of items with erroneous pricing or product information, and Log-Furniture.com cancels this order, Log-Furniture.com will issue a credit to your credit card account in the amount of the charge. Please see Credit Card Refunds for more information. Log-Furniture.com collects sales tax for items shipped to any address within the state of California (8.275%). For orders shipped outside of California, but within the United States, we are not required to collect sales tax. Tax is NEVER charged on shipping. It is important to note that, under the Fair Credit Billing Act, your financial institution cannot hold you liable for more than the first $50.00 of fraudulent credit card charges. If, at any time, you suspect that your credit card has been used without your authorization, contact your credit card company, or the financial institution that issued your credit card, immediately. Please become familiar with the specific procedures required by your credit card company when reporting fraudulent activity. Log-Furniture.com understands that an enjoyable shopping experience must be safe and secure. When you place an order with Log-Furniture.com, your information is processed in a secure environment through the use of Secure Sockets Layer (SSL) technology. All of your personal and credit card information is encrypted before it is transmitted to us over the Internet. When using Microsoft Internet Explorer you can be sure that you have established a secure connection when the browser displays a closed "lock" icon in the bottom, left-hand corner of the screen. Netscape Navigator informs you of a secure connection by placing a solid "key" icon in the bottom, left-hand corner of your computer screen. If you are eligible for a credit card refund, Log-Furniture will issue a refund to your credit card company within 72 hours of the determination of your refund status. If you cancel an order, or received an incorrect order, Log-Furniture.com will issue a refund to your credit card company within 72 hours of notifying us of the cancellation or incorrect shipment. In the case of returns, your refund will be issued (less any applicable re-stocking and shipping fees) to your credit card company within 72 hours of our receipt of your returned merchandise in its original condition. Please note that, while we will issue a refund to your credit card account within 72 hours of the determination of your refund status, many credit card companies can take up to 30 days to post the refund to your account and make the funds available to you. Please contact your credit card company or financial institution for more information on their refund policy. Ordering at Log-Furniture.com Order Processing Please note that the shipping or delivery time from our warehouse to you (or from the manufacturer to you) is in addition to any product lead-times noted. If the manufacturer informs us of a change in the availability of any of the items in your order, you will be notified immediately by e-mail or by phone. We regret that such changes can cause delays in your estimated shipping time. While Log-Furniture.com is not responsible for changes in our manufacturers’ inventories or production times, our Customer Service staff will work closely with the manufacturers to ensure that your order is shipped as soon as possible. Some of the products offered for sale at Log-Furniture.com are kept in stock while other items (mostly indoor and outdoor furniture) are made-to-order by our manufacturers. You must cancel an order before it is made or shipped to avoid shipping charges and restocking fees. Any payments made by credit card will be refunded to your credit card. Custom orders are always non refundable. Please see Credit Card Refunds for more information. If you cancel an order that has already shipped, shipping fees and restocking fees will apply. Please see our Return Policy for more information. Shipping and Delivery * Lead-Times and Transit Times *UPS Ground: While you need not be home to receive a UPS delivery, you must inspect your order and report any damage or defect within 48 hours of delivery. Please see the section on Inspecting Your Delivery for more information. *Motor Freight Delivery: In some cases, curbside Motor Freight Delivery can be upgraded to include inside delivery for an additional charge. Please contact our Customer Service department at: info@log-furniture.com for more information regarding enhanced delivery options. Please note that, for all Motor Freight Deliveries, you must be present to sign for, and inspect, your order. A driver will call ahead to shcedule a delivery time window. Please see our Inspecting Your Delivery section for more information. As some items in your order may originate from different manufacturers some may be shipped separately. Motor Freight deliveries are made by appointment. When your furniture is ready for delivery, the freight company will telephone you to arrange a date and time for delivery. Deliveries are most often scheduled between 8 AM and 5 PM Monday through Friday (your local time). Please respond as soon as possible with a date and four-hour window that is best for delivery. A fee will be charged if no one is available at the scheduled delivery time and a re-delivery is required. If you choose not to schedule delivery within 5 days of the original delivery notification call, applicable storage fees will apply. We will refund you $50 if motor freight delivery fails to occur during the appointed day and rescheduling is required. Please note that your delivery address may fall within a "remote area" that is limited to a specific delivery schedule. To determine if you are within a remote delivery area, please contact our Customer Service department with your zip code information. Log-Furniture.com calculates shipping charges on a per-item basis and charges are based on the size and weight of the product and the shipping method used to make the delivery. For your convenience, the delivery charge and shipping method are displayed on the product information page for each item. You can view the shipping charge for an item by selecting the "order" button and entering your shipping address. For your convenience, we post estimated lead-times for every product in its category section and at the bottom of the product information page. Shipping/Transit Times Log-Furniture.com offers quality products from the best brand names, and makes every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. Despite these precautions, the possibility does exist that your order may arrive with minor transit damage, or, in rare instances, with a minor manufacturing defect. Thus, it is imperative that you inspect your order for damage before signing the freight bill in order to arrange for repair or replacement. Orders Shipped via UPS Orders Shipped via Motor Freight
NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $50.00 per order and/or per attempt. Please make sure someone is at the delivery destination at the appointed time to receive the order. If your home is not accessible by delivery truck (for example: a summer home in a location snowed in during winter months), we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home. In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned. After your item has left the manufacturer shipping time for motor freight averages (7-10) seven to ten working days, but can take as long as (15+) fifteen plus working days under unusual circumstances. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at info@log-furniture.com or call us with your invoice or order number and we will respond promptly with the most up-to-date information. UPS deliveries will normally take from 5-10 business days. Privacy & Security Site Security In addition to providing the finest selection of superior branded products for our customers, Log-Furniture.com understands that a truly good shopping experience must be safe and secure. When you place an order with us, your information is processed in a secure environment through the use of secure socket layer (SSL) technology. Thus, all of your personal and credit card information is encrypted before it is transmitted to log-furniture.com.
Risk-Free Shopping Guarantee
Privacy Policy * Protecting Your Privacy * Opt-Out Policy Information about individual users is not shared with, or sold to, any third party. Furthermore, this information is not combined with data provided by third parties. This site is hosted by Yahoo and is subject to their privacy protection policies as well. Yahoo may collect user data separately from us. We will never sell or rent your name to any third party.
Shopping Guide * Search Tips There is a search box on every page. Enter your query and see the most likely results. Email us for assistance in finding an item. * Specials
Specials From time to time we will run specials on our most popular lines. These specials may take the form of extra discounts or free shipping. If you would like to be notified of these specials please email: info@log-furniture.com You may remove yourself from the list at any time. Contact Us Do you have a question? Do you need additional information? Our customer
service staff is ready to help. For your convenience, our live customer support
can be reached via email at info@log-furniture.com. Mailing Address:
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